63boss Privacy Policy

When you create an account on 63boss, we collect the personal details you provide during registration, including your full name, date of birth, email address, and mobile number. This information is required to verify your identity, confirm that you meet the minimum age requirement of 21 years old, and set up your player account correctly. We also collect your preferred username and any security credentials you create, such as your password, which is stored in encrypted form and never visible to our staff. Your registration data is used solely for account management, identity verification, and communication purposes related to your use of the platform. We do not use your registration details for any marketing purpose without your explicit consent, and you may update your personal information at any time through your account settings.

As you use the 63boss platform, we automatically collect data about your activity, including the games you play, the frequency and duration of your sessions, your betting history, and the features you interact with most. This usage data helps us understand how players engage with the platform so we can improve the overall experience, fix technical issues quickly, and personalise the content shown to you. We also collect device information such as your operating system, browser type, screen resolution, and IP address to ensure the platform displays correctly on your device and to detect any unusual access patterns that may indicate unauthorised use. Session logs are retained for a limited period and are used primarily for security monitoring and platform optimisation. None of this activity data is sold to third parties or used to build advertising profiles outside of the 63boss platform.

When you make a deposit or request a withdrawal, we collect the transaction details necessary to process your payment, including the payment method used, the amount in Philippine pesos (PHP), the date and time of the transaction, and the reference number provided by the payment processor. We do not store full card numbers or complete e-wallet credentials on our servers — payment processing is handled by trusted third-party payment providers who operate under their own security and data protection standards. Transaction records are retained as required by applicable Philippine financial regulations and are used for account reconciliation, fraud prevention, and responding to any payment disputes you may raise. You can view your full transaction history within your account dashboard at any time. If you believe there is an error in your transaction records, please contact our support team promptly so we can investigate and resolve the matter.

If you contact our support team through any available channel, we collect and retain the content of your messages, the date and time of contact, and any information you provide to help us resolve your query. This communication data is used exclusively to respond to your enquiry, improve our support processes, and maintain a record of any commitments or resolutions agreed between you and 63boss. We may also send you service-related notifications by email or SMS, such as account verification messages, transaction confirmations, and important updates to our policies — these communications are not optional as they are necessary for the operation of your account. If you have opted in to receive promotional communications, you may withdraw that consent at any time by updating your notification preferences in your account settings. We will always respect your communication preferences and will not send unsolicited marketing messages to players who have not opted in.

The 63boss platform uses cookies and similar local storage technologies to keep you logged in between sessions, remember your preferences, and ensure the platform functions correctly on your device. Essential cookies are necessary for the platform to operate and cannot be disabled without affecting your ability to use core features such as logging in and accessing your account. We may also use analytics cookies to understand how players navigate the platform in aggregate, which helps us identify areas for improvement — these do not identify you personally and the data is reviewed only in anonymised form. You can manage your cookie preferences through your browser settings at any time, though disabling certain cookies may limit some platform functionality. We do not use cookies to serve third-party advertising or to track your activity on other websites outside of the 63boss platform.

We retain your personal data for as long as your account remains active and for a reasonable period thereafter to comply with our legal obligations under Philippine law, resolve any outstanding disputes, and enforce our Terms and Conditions. Transaction records are typically retained for a minimum of five years in line with standard financial record-keeping requirements applicable in the Philippines. If you request account closure, we will deactivate your account and begin the process of removing or anonymising your personal data, except where retention is required by law or legitimate business necessity. Data that is no longer required for any lawful purpose is securely deleted or anonymised so that it can no longer be linked back to you. If you have questions about how long specific categories of your data are retained, please contact our support team for more information.